2. Returns and Refund Policy
Last updated: October 14, 2026
At The Tree Fashion, we want you to feel comfortable shopping with us.
This Returns and Refund Policy explains how returns, refunds and our 30-day money-back guarantee work.
This policy applies to purchases made through www.thetreefashion.com.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee.
If you are not happy with your order, or if something is not quite right, please contact us within 30 days of receiving your order.
To start a return request, email us at:
Please include:
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Your full name
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Your order number
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The email address used for the order
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The reason for the return
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Clear photos if the item is damaged, faulty or incorrect
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Any details that help us understand how we can assist you
Our team will review your request and reply with the next steps.
Return Approval
Please do not send any items back before contacting us.
All returns must first be approved by The Tree Fashion by email.
If your return is approved, we will provide the return instructions and the correct return address.
In many cases, returns must be sent directly to our supplier, which may be located in China.
Return Shipping Costs
For change-of-mind returns, size changes or items that are no longer wanted, the customer is responsible for the return shipping costs, subject to any applicable consumer rights.
If the approved return address is with our supplier in China, the customer is responsible for arranging and paying for return shipping to that address, where permitted by applicable law.
We recommend using a tracked shipping service. The Tree Fashion may require confirmation that the returned parcel has been received by the supplier or return location before processing a refund, subject to applicable consumer rights.
Tracking Required for Returns
For an approved return, the customer should provide valid return tracking details.
Where appropriate, a refund will be processed after the returned item has been received and assessed by the supplier or return location.
If a returned parcel is lost in transit and cannot be confirmed as delivered, please contact us so we can review the circumstances. This requirement does not limit any rights you may have under applicable consumer law.
Condition of Returned Items
For change-of-mind returns, items should generally be:
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Unworn
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Unwashed
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Unused
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In their original condition
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With tags and packaging where possible
Items that show signs of wear, washing, use, damage, perfume, stains, makeup marks or alterations may not be eligible for a change-of-mind return.
These conditions do not limit any rights you may have in relation to faulty, damaged, misdescribed or otherwise non-compliant products under applicable consumer law.
Items That May Not Be Eligible for Return
Some items may not be eligible for change-of-mind returns, subject to applicable law, including:
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Gift cards
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Final sale items, where clearly stated
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Personal or hygiene-related items where an applicable exclusion applies
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Items that have been worn, washed or used, where applicable
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Items returned without prior approval, where approval is reasonably required to arrange the return
This does not limit your rights under applicable consumer protection laws.
Faulty, Damaged or Incorrect Items
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at:
Please include your order number, a description of the issue and clear photos of the item and packaging.
We will review the issue and work with you on an appropriate solution in accordance with applicable consumer law.
Your statutory consumer rights are not excluded or limited by this policy.
Australian Consumer Law
Nothing in this policy limits any rights you may have under the Australian Consumer Law, where applicable.
If a product does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy under applicable law.
Refund Processing
Once your return has been received and assessed, we will notify you by email.
If your refund is approved, it will be processed using your original payment method, unless otherwise agreed or required by law.
Please allow time for your bank, card provider or payment provider to process the refund.
Exchanges
We may offer an exchange or another solution depending on the circumstances and product availability.
Please contact us at:
We will review your request and let you know what options are available.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will do our best to cancel it.
If your order has already been processed or shipped, cancellation may no longer be possible. This does not affect any cancellation or refund rights you may have under applicable law.
Contact Us
For return, refund or order questions, contact The Tree Fashion at:
Email: info@thetreefashion.com
Website: www.thetreefashion.com