9. FAQ Policy Page
Last updated: October 14, 2026
Frequently Asked Questions
How Long Does Shipping Take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods, public holidays or due to carrier delays and other circumstances outside our control.
Where Do You Ship From?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located overseas, including China.
We use this fulfilment model to make shipping more efficient and avoid unnecessary handling delays.
Do You Offer Free Shipping?
Yes, we offer free shipping across Australia.
Unless stated otherwise at checkout, shipping is free for orders delivered within Australia.
Do You Offer Returns?
Yes, The Tree Fashion offers a 30-day money-back guarantee.
If you are not satisfied with your order, please contact us within 30 days of receiving it at:
Please review our Returns and Refund Policy for full details, conditions and instructions.
Your statutory consumer rights remain unaffected.
How Do I Start a Return?
To start a return request, email us at:
Please include:
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Your full name
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Your order number
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The email address used for your order
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The reason for the return
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Clear photos if the item is damaged, faulty or incorrect
Please wait for our return instructions before sending any item back.
Who Pays for Return Shipping?
For change-of-mind returns, size changes or unwanted items, the customer is generally responsible for return shipping costs, subject to applicable consumer law.
If the approved return address is with our supplier in China, you may need to arrange and pay for shipping to that address.
This does not limit any rights you may have under the Australian Consumer Law or other applicable consumer protection laws.
When Will I Receive My Refund?
Once your return has been received and assessed, we will notify you by email.
If your refund is approved, it will be processed using your original payment method, subject to applicable law and payment provider procedures.
Your bank or payment provider may need additional time to complete the refund.
What If My Item Is Faulty, Damaged or Incorrect?
Please contact us as soon as possible at:
Include your order number, a description of the issue and clear photos of the item and packaging.
We will review the issue and help you with the next steps in accordance with applicable consumer protection laws.
How Can I Contact The Tree Fashion?
If you have any questions about your order, shipping, returns or products, you can contact us using the details below.
Store: The Tree Fashion
Email: info@thetreefashion.com
Website: www.thetreefashion.com
We will do our best to respond as quickly as possible.